Shipping policy
Last updated: 7 November 2026
This Shipping Policy explains how orders placed on The 72 Hour Kit (www.the72hourkit.com) are dispatched and delivered. We deliver to addresses in the United Kingdom only.
1. Where we deliver
We deliver to addresses in the United Kingdom. We do not deliver outside the UK, and orders with a delivery address outside the UK cannot be accepted at checkout.
2. How orders are fulfilled
Orders are fulfilled by our logistics partners. Most items are dispatched from a UK warehouse or directly from UK suppliers. Some items are dispatched from our overseas warehouse. The dispatch origin and the estimated delivery time for each item are shown on its product page, so you can see before you order where it will come from and roughly when it will arrive.
3. Delivery times
Estimated delivery times, counted in working days (Monday to Friday, excluding UK bank holidays) from the day you place your order:
- Items dispatched from the UK (UK warehouse or UK suppliers): 1 to 7 working days.
- Items dispatched from our overseas warehouse: typically 5 to 9 working days.
- Oversized items dispatched from our overseas warehouse: 8 to 16 working days.
These are estimates, not guarantees. Delivery can take longer because of severe weather, carrier or postal strikes, customs checks, bank holidays or busy periods. If we become aware of a delay affecting your order, we will let you know by email.
4. Kits arrive in several parcels
Our kits are made up of several items that come from different suppliers. For that reason a kit will usually arrive as 2 to 6 separate parcels, often on different days. Each parcel has its own tracking link. Please do not worry if the first parcel arrives without the rest; the remaining items are on their way. If a parcel has not arrived within the estimated time shown for that item, contact us and we will look into it.
5. Delivery cost
Delivery is free on all UK orders. The delivery cost, if any, is shown at checkout before you pay.
6. Tracking your order
When an item is dispatched you will receive an email with a tracking link. Because a kit may be sent as several parcels, you may receive more than one dispatch email for a single order. You can follow each parcel using the link in its email.
7. Taxes and customs
All prices are shown in pounds sterling (GBP) and include UK VAT where applicable.
8. Delivery address
Please check your delivery address carefully before you confirm your order. If you notice a mistake, email us straight away at info@the72hourkit.com; once an item has been dispatched we may not be able to change the address. Parcels returned to us because the address was incomplete or incorrect may incur a re-delivery charge, or we will refund the goods less any delivery costs we have incurred.
9. Missing or delayed parcels
If tracking shows a parcel as delivered but you have not received it, please check with household members and neighbours and look for a card from the carrier. If it still cannot be found, contact us within a few days and we will raise an enquiry with the carrier and work with you to resolve it. If a parcel is lost in transit, we will send a replacement or refund the item.
10. Cancelling before dispatch
If you change your mind before your order is dispatched, email us as soon as possible and we will do our best to stop it. If it has already been dispatched, you can return it under our Return and Refund Policy.
11. Contact
Store: The 72 Hour Kit (www.the72hourkit.com)
Operated by: Living the Life B.V.
Address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: info@the72hourkit.com
Phone: +31 6 1398 8435
We answer emails on working days.